I call a lot of very big companies during the course of my day. Not all of them are created equal, either, not that it will surprise any of you.
How's this for brilliant planning on the part of Big Business?
Client wanted to discontinue paper statements in favor of getting them online. This is a big trend nowadays, and most companies encourage clients to do this because they save so much on paper and postage.
So, I sign the client up for online access. There was no option for electronic delivery, so I called the company. They told me I'd have to put in an order to stop the delivery of paper statements, in order to get electronic ones so I did. I sent the login instructions to the client only to get a call ten minutes later that they can't get in.
We reset the password, reset the User ID, but neither worked. I called the company and had THEM reset the password and User ID. Still didn't work.
Guess what? When you stop paper statements, you also automatically kick yourself out of the system so there is no way for you to actually access your electronic statements. I wouldn't believe it if I hadn't witnessed it first hand.
I thought that was the stupidest thing I ever encountered, until this one I ran into this one TWICE:
I had to call a company to ask for their mailing address so I could mail in account paperwork.
First, the rep asked me for my social security number. I explained I was not the account owner, but I was preparing paperwork for him/her and could I please have their overnight (street) address to mail it in?
He told me he couldn't give it to me without the account owner on the phone.
I'm sorry, are you FREAKING kidding me?
I know they have to protect client's data and all of that. I understand and appreciate the need to keep personal information out of the wrong hands. But all I was asking for was a stinking ADDRESS. The COMPANY'S address, not the client's. Why on earth did I need the client on the phone to grant permission to Big Company A to provide me with an ADDRESS which should be a matter of public record?
Now that I've run into this twice, I have a very bad feeling it's a new standard and I'm going to have to start arguing with morons on a daily basis.