Tuesday, July 12, 2011
I hate calling an office where the wet blanket answers the phones.
The one that makes you feel guilty for calling them because y'know, picking up the receiver takes soooo much effort.
Or the ones who don't say anything but "Hello" and you sit there for 30 seconds trying to determine if you dialed the wrong number.
I've been answering phones at work for decades, so I know the rules and I go out of my way to answer each and every call in a cheerful, professional manner.
And when the voice on the other end asks politely, "How are you doing?" I say (with enthusiasm), "I'm fantastic!" Try it sometime, it takes people by surprise.
But as I was saying, I know the rules. I know that no matter what the caller ID says, you answer every single call in the same way, because the one time you deviate from the plan is the time you'll end up with your foot in your mouth.
So it is a mystery why I didn't follow my own protocol yesterday. My cell phone rang. I normally answer "This is Vicki" because I find it annoying to call a cell and have to verify that I'm talking to the person I'm looking for. You'd be surprised how often people answer other people's phones.
Anyway, for some reason I thought the caller ID said "Jeff Cell", which for your newbies would be my husband. So I pick up the phone and say, "Helllllloooo studly!"
Which I never do. NEVER.
Don't ask me why I did.
And, of course, it wasn't my husband. The man on the other end says, "Uh, this is Chuck from (redacted business name)"
So let my mockable moment be a lesson unto the rest of you. Verify who is on the other end before you engage in any potentially embarrassing dialogue.